The CRM that runs Web Hero. Ticket intake, brief generation, automated QA and delivery, plugged directly into Duda's API. Over 120 members across direct clients and white-label partners.
Web Hero used to run on a spreadsheet, an inbox and willpower. Agency Genius replaced all three. It's the back office: client CRM, ticket intake, brief generation, automated QA, delivery checkpoints, time tracking.
Intake-router reads inbound tickets and routes them. Brief-writer turns a thin client message into a full brief with acceptance criteria. QA-checker runs finished work against the brief. Site-auditor is a nightly job on every active client site. Status-summariser drafts the weekly client digest.
One operator, ten agencies. That only works if intake, brief, build, QA and delivery are uniform. This is that uniformity, as software.